{"id":1000479,"date":"2026-07-04T15:54:30","date_gmt":"2026-07-04T15:54:30","guid":{"rendered":"https:\/\/ivoryjewels.com\/?page_id=1000479"},"modified":"2026-07-05T08:36:48","modified_gmt":"2026-07-05T08:36:48","slug":"exchanges-and-returns-policy","status":"publish","type":"page","link":"https:\/\/ivoryjewels.com\/?page_id=1000479","title":{"rendered":"Exchanges and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000479\" class=\"elementor elementor-1000479\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3d351 e-con e-atomic-element e-flexbox-base e-2fa88c8 \" data-id=\"ee3d351\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ee3d351\" data-e-type=\"e-flexbox\" data-id=\"ee3d351\">\n    <div class=\"elementor-element elementor-element-0137ac4 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"0137ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f66f13f elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"f66f13f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges and Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b525502 elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"b525502\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1890\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1890\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1890\" class=\"elementor-element elementor-element-7b6c0af e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"7b6c0af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720f673 elementor-widget elementor-widget-text-editor\" data-id=\"720f673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders can be cancelled within 24 hours of placing the order. Once the item is shipped, cancellation is not possible. For urgent requests, please contact our customer support immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1891\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1891\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> In case I change my mind about the size picked up, can I replace the order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1891\" class=\"elementor-element elementor-element-3738351 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"3738351\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ab55e elementor-widget elementor-widget-text-editor\" data-id=\"21ab55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;d like to exchange an item for a different size or style, we\u2019re happy to assist. Exchanges are accepted within\u00a0<strong>7 days<\/strong>\u00a0of delivery, provided the item is in unused condition.<\/p><p>A video of unboxing the product and minimum 2 pictures will be required to claim an exchange for damaged products received.<\/p><p>Shipping charges for return may apply. Contact us via WhatsApp to initiate.<\/p><p>Tags must be intact, undamaged, and attached \u2013 tore, broken, or removed tags will make the item ineligible for return or exchange.<\/p><p><b>Exchanges are not allowed on:<\/b>Customised\/personalised jewellery.<\/p><p><b>Note:<\/b><\/p><p>We offer one-time exchange per order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1892\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1892\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What do I do if I receive the wrong product? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1892\" class=\"elementor-element elementor-element-b748e60 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"b748e60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d96894a elementor-widget elementor-widget-text-editor\" data-id=\"d96894a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>WhatsApp:+91 7660000800<\/b>\u00a0 or\u00a0<b>Email:\u00a0skivorysterlingsilver@gmail.com<\/b>\u00a0us within 24 hours of delivery. Mention your order number and provide clear pictures of the product received (front, back, tag). Keep the product unused, with original packaging and tag intact.<\/p><p>Once we verify the error, we will arrange a free pickup of the incorrect item. The correct product will be shipped to you at no extra cost.<\/p><p>If the desired item is out of stock, you may opt for:<\/p><p class=\"p1\">1.\u00a0\u00a0 A full refund, or<\/p><p class=\"p2\">2.\u00a0\u00a0 A store credit, valid for your next purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1893\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1893\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to pay for the return shipment if I return my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1893\" class=\"elementor-element elementor-element-1b5a75d e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"1b5a75d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-028c2ec elementor-widget elementor-widget-text-editor\" data-id=\"028c2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the return is due to our error (wrong or damaged item), we will bear the shipping cost.<\/p><p>If return\/exchange is due to a change of mind or size issue, the customer will be responsible for the return shipping<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1894\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1894\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I return my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1894\" class=\"elementor-element elementor-element-4a0e037 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"4a0e037\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-070ed39 elementor-widget elementor-widget-text-editor\" data-id=\"070ed39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;d like to return an item, we\u2019re happy to assist. Exchanges are accepted within\u00a07 days\u00a0of delivery, provided the item is in unused condition.<\/p><p>A video of unboxing the product and\u00a0<b>minimum 2\u00a0<\/b>pictures will be required to claim an exchange for damaged products received.<\/p><p>Shipping charges for return may apply.<\/p><p>Tags must be intact, undamaged, and attached \u2013 tore, broken, or removed tags will make the item ineligible for return or exchange.<\/p><p><b>Returns are not allowed on:<\/b>Customised\/personalised jewellery.<\/p><p>Contact us via WhatsApp to initiate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1895\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1895\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will I get my refund? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1895\" class=\"elementor-element elementor-element-1be66e5 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"1be66e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae7ab7 elementor-widget elementor-widget-text-editor\" data-id=\"3ae7ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once your return is received and inspected, refunds will be processed within\u00a0<b>\u00a05\u20137 business days.<\/b><\/p><p>You may opt for:<\/p><p class=\"p1\">1.\u00a0\u00a0 A full refund, or<\/p><p class=\"p2\">2.\u00a0\u00a0 A store credit, valid for your next purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exchanges and Returns Policy How can I cancel my order? Orders can be cancelled within 24 hours of placing the order. Once the item is shipped, cancellation is not possible. For urgent requests, please contact our customer support immediately. In case I change my mind about the size picked up, can I replace the order? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1000479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/pages\/1000479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1000479"}],"version-history":[{"count":7,"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/pages\/1000479\/revisions"}],"predecessor-version":[{"id":1000559,"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=\/wp\/v2\/pages\/1000479\/revisions\/1000559"}],"wp:attachment":[{"href":"https:\/\/ivoryjewels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1000479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}